Customer Care

The available Products on the Site for the purchase are footwear and fashion accessories. All products are subject to the availability at the time of the order.
LORIBLU reserves the right to modify at any time the quantity and/or the type of products that may be purchased on the Site. The Customer will be informed if the requested Product is not available.

All the Prices on the Site are expressed in € (Euro), $ (Dollar) and £ (Pound). The prices do not include shipping and delivery charges, unless otherwise indicated. LORIBLU uses its best endeavor to ensure that all pricing information on the Site is accurate, but cannot guarantee the absolute absence of mistakes.
In the event that a mistake in the price of a product shall occur, LORIBLU will allow the Customer the option to confirm the purchase of the product at the correct price or to cancel the order.

LORIBLU reserves the right to apply particular terms of sale or promotional offers on the Products in the Site indicated.
The conditions applied to the promotions shall be regulated from time to time by LORIBLU through special communications to the Customers. For all those conditions not otherwise regulated, the present Terms and Conditions will be considered enforceable.

In order to complete a purchase process on the Site, registration is required.
The registering procedure requires to fill in an e-form; its fields shall be filled in with the Customer’s personal data and his/her email address. These details will be processed according to the Privacy Policy in force. After the registration, the Customer will own a personal account, to which he/she will be able to access with a username and a password, both strictly confidential. The Customer is responsible for the disclosure of his/her own password to a third party for any reason.
The Customer shall be considered responsible for any action or irregular behavior against the laws in force or with the present Terms and Conditions committed by anyone using the personal account on his/her behalf.
The Customer is required to promptly report to Loriblu about any theft or loss of the password, as well as any improper use of the account or the password committed by a third party.

To purchase the selected Product(s) the Costumer shall complete and send to LORIBLU the online purchase form, following the instructions indicated on the Site.
The Customer shall add the Product(s) to the “shopping bag” and after having checked and accepted the shipping charges, Terms and Conditions, Privacy Policy and the withdrawal right policy, he/she shall select the condition of payment and choose the option “place order”.

By submitting the order to LORIBLU the Customer acknowledges and states that he/she has reviewed and accepted all the indications provided in the purchasing procedure and he/she entirely accepts the present Terms and Conditions.
The purchase shall be considered completed when the Customer receives the authorization from the credit card Company used for the payment or from a confirmation email, if he/she has chosen different payment methods (for example Bank transfer).
The order submitted by the Customer shall be binding for LORIBLU only if the entire purchase procedure has been duly and correctly completed without any mistake notification by the Site.
LORIBLU is not responsible for any eventual mistakes caused by the technical malfunctioning of the Customer’s internet connection service. LORIBLU will send to the Customer an email confirming the reception of the order placed by the Customer, including a summary of the Product(s) ordered, the details of the products purchased, the time and the date of the purchase, LORIBLU address, the detailed price of the Product(s), the payment condition chosen by the Customer, the delivery charges.
The Customer shall verify the content of the email and shall notify immediately to LORIBLU about any error mistake or omission.

The Customer may pay for the Products and the pertaining shipping charges by credit card, Paypal, Klarna and Bank Transfer. In order to prevent internet frauds, the payment made through the Site will be managed online directly by the gateways Shopify Payments, PayPal or Klarna, that are responsible of the transactions and the conservation of information related to each order including financial information.
LORIBLU never get information with the essential data of credit cards and other financial information and it is therefore able neither to record nor to keep them in any way.
The transaction will be charged to the Customer’s credit card only once the credit card data has been verified. In case of payment through Bank Transfer, whenever available, it’s requested to provide for the payment within 7 days from the reception date of your order. In the “reason for payment”, it has to be specified the reference number of the order furnished at the purchase, the name and the surname of the Customer.
The shipment of the Product(s) will be executed after the payment has been credited (credit time changes according to the Country or the Bank)
Loriblu Bank’s Data:
BENEFICIARY: MADELIT S.r.l , Via Provinciale Faleriense n. a, 63821 Porto Sant’Elpidio (FM), ITA - VAT Number: IT 02471450441
IBAN: IT55 I030 6969 6701 0000 0001 690
SWIFT CODE: BCITITMM
BANK’S NAME: BANCA INTESA SAN PAOLO

In UE Countries, UK and USA (for orders over 800 $), LORIBLU send through the DDP form (Delivery Duty Paid), so in these destinations the Product(s) will arrive directly to the place indicated without other charges to pay. For all other countries it is used the DDU* form (Delivery Duty Unpaid), then the courier might come with a separate invoice with which requires the payment of duties and taxes charged by local authorities.
If the shipping address is in UE Country the Product is subject to each country VAT; if the shipping address is in a extra UE country , according to the Art. 8, c. 1, let. A) -21 -23, D.P.R. n. 633/1972, the Product is not subject to VAT. Eventual local taxes and duties will be calculated and applied by the authorities.

For the delivery of the purchased Product(s), the Customer may choose his/her residence, domicile, and place of work or private address. For security reasons, shipping to P.O. Boxes will be not executed. Only the information about the shipping address indicated at the time of the order will be considered effective. For each order placed on Site, LORIBLU will issue a sales document or an invoice, together with the shipped Product(s) in accordance with the prevision of the D.P.R. 445/2000 and D.L. 52/2004.
The document is attached to the parcel. For the issuing of sales document or invoice, LORIBLU will refer to the data provided by the Customer at the time of the order. Once the document has been issued, no modification of the same will be possible. For the products on sale, the document reports the discounted amounts.
Normally, shipping and delivery expenses will be charged to the Customer and are clearly indicated in the online form, unless otherwise indicated. Shipping towards all destinations is free for orders over €250 and it is executed through express courier DHL or SDA. The orders will be delivered from Monday to Friday, with exception of holidays and public holidays. The orders placed during the weekend will be processed the following working day. The Products will be delivered within a maximum of ten (10) working days following the day after the submission of the order by the Customer to LORIBLU.

The delivery time for Italy and Europe may vary from 1 to 5 working days; for all other destinations it may vary from 2 to 20 working days, according to the place of destination. LORIBLU is not responsible for any unpredictable delays and for the one caused by operation and customs controls or by causes of force majeure. For the delivery of the Product(s), the presence of the Customer or of an authorized person is required, at the delivery address indicated in the order. Upon delivery of every order, Customer is asked to inspect the box carefully before signing for the delivery. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed with an unauthorized signature or there is evidence that the package has been tampered with, the Customer is required to contact immediately the courier and to inform LORIBLU at: customercare@loriblu.com. If the package is not delivered for reasons depending on the Customer (wrong address, wrong telephone number, absence of the Customer at the address, etc.) or if the Customer refuses the delivery, the shipping charges and the eventual customs fees will be deducted from any reimbursement due to the Customer. In the event that, LORIBLU is not able to deliver the goods, due to a temporary or sudden unavailability of Product(s), LORIBLU shall promptly inform the Customer, and nevertheless within ten (10) days via email. The amount already paid by the Customer shall be credited in the same way of the received payment.

For the delivery of the purchased Product(s), the Customer may choose his/her residence, domicile, and place of work or private address. For security reasons, shipping to P.O. Boxes will be not executed. Only the information about the shipping address indicated at the time of the order will be considered effective. For each order placed on Site, LORIBLU will issue a sales document or an invoice, together with the shipped Product(s) in accordance with the prevision of the D.P.R. 445/2000 and D.L. 52/2004.
The document is attached to the parcel. For the issuing of sales document or invoice, LORIBLU will refer to the data provided by the Customer at the time of the order. Once the document has been issued, no modification of the same will be possible. For the products on sale, the document reports the discounted amounts.
Normally, shipping and delivery expenses will be charged to the Customer and are clearly indicated in the online form, unless otherwise indicated. Shipping towards Italy, San Marino and Vatican City is free for orders over €250 and it is executed through express courier DHL, SDA. For extra-Italy destinations, the Products will be sent through logistics services DHL according to the selected destination.The orders will be delivered from Monday to Friday, with exception of holidays and public holidays. The orders placed during the weekend will be processed the following working day. The Products will be delivered within a maximum of ten (10) working days following the day after the submission of the order by the Customer to LORIBLU.

The delivery time for Italy and Europe may vary from 1 to 5 working days; for all other destinations it may vary from 2 to 20 working days, according to the place of destination. LORIBLU is not responsible for any unpredictable delays and for the one caused by operation and customs controls or by causes of force majeure. For the delivery of the Product(s), the presence of the Customer or of an authorized person is required, at the delivery address indicated in the order. Upon delivery of every order, Customer is asked to inspect the box carefully before signing for the delivery. If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed with an unauthorized signature or there is evidence that the package has been tampered with, the Customer is required to contact immediately the courier and to inform LORIBLU at: customercare@loriblu.com. If the package is not delivered for reasons depending on the Customer (wrong address, wrong telephone number, absence of the Customer at the address, etc.) or if the Customer refuses the delivery, the shipping charges and the eventual customs fees will be deduced from any reimbursement due to the Customer. In the event that, LORIBLU is not able to deliver the goods, due to a temporary or sudden unavailability of Product(s), LORIBLU shall promptly inform the Customer, and nevertheless within ten (10) days via email. The amount already paid by the Customer shall be credited in the same way of the received payment.

Once the order is shipped, the Customer receives an email from LORIBLU with tracking information to e-mail linked to Customer's purchase.

LORIBLU intends to ensure complete Customer's satisfaction. If you are not satisfied with your order for any reason, you may return the item(s) for a refund within 14 days of receipt.

TO RETURN ANY PRODUCT IT IS NECESSARY TO FILL IN THE FORM IN ORDER TO CREATE A REQUEST OF RETURN ON THIS PAGE.

Returned items should have no imperfections, should be in the same condition as when originally sent and should be in the original packaging with the label still attached. Customers may return unused items to Loriblu.com within 14 days from delivery, after having received confirmation from boutique@loriblu.com

The right of return purchased item(s) may be duly exercised when the following conditions are fully complied with:
you have properly filled out the return's form in your “My account” page in the request a return or filled in the form in - ON THIS PAGE -

within fourteen (14) days of receiving the product(s).
Alternatively, you may also request for return to customercare@loriblu.com - 
The products must be in their original condition as above described.
Return's authorization document must be printed and inserted in the returning parcel while the returning label, bearing the return's service address, must be posted on the returning parcel. For an improved service, please give notice of returning shipment's tracking number at  customercare@loriblu.com.

 

Please note that the size exchanges are only possible in Italy. For more information, please contact us at customercare@loriblu.comItems may only be exchanged if a different size of the same item code is available. It is currently not possible to exchange goods for different item codes. The new item will be shipped as soon as the original order is returned and received. We can only exchange non-faulty items in their original condition that have not been worn, altered or washed and have all their original tags. The goods should be returned in a single parcel. LORIBLU reserves the right to refuse multiple returns from a single order, if shipped at different times. Delivery is free of charge on all exchanges.

Returned items will be refunded, deduced from the original delivery costs. Refunds will be made as soon as the returned items have been checked and accepted. Orders paid by credit card, will be refunded within 10 days and will appear on Customer's next statement according to own Bank's provisions. Processing times may vary depending on the credit card Company. Orders paid by bank transfer, will be refunded into the same account. Refunds will be made in the same currency as the original payment. Exchange rate differences will not be accounted in the refund.

LORIBLU reserves the right to refuse returns that have not been authorized and/or do not comply with the return's Policy explained in the return's instruction e-mail. If the return has not been authorized or does not comply with the Policy, the goods will be returned to the original delivery address. LORIBLU also reserves the right to request photographic evidence before authorizing the return of faulty goods and paying for their return's shipping csts. In the event of faulty goods or incorrect deliveries, LORIBLU will bear the shipping costs or will refund the costs. LORIBLU will not accept items that have already been washed, worn or altered for any reason. LORIBLU  reserves the right to inspect returned goods and assess the validity of the refund based on their original condition.

The shipping return cost is free in Italy and EU countries. In the extra EU countries (rest of world) the returning goods is at customer's charge unless the items are faulty or incorrect.
LORIBLU reserves the right to refuse returns that have not been authorized and/or do not comply with the returns policy explained in detail online and in the email giving return's instructions. If the return has not been authorized or does not comply with policy, the goods will be returned to the original delivery address. In the event of faulty goods or incorrect deliveries, LORIBLU will bear the shipping costs or will refund the costs. LORIBLU also reserves the right to request photographic evidence before authorizing the return of faulty goods and paying for their return's shipping costs.  LORIBLU will not accept items that have already been washed, worn or altered for any reason. LORIBLU reserves the right to inspect returned goods and assess the validity of the refund based on their condition.

LORIBLU aims of providing constantly updated information on the Site. Nevertheless it is not possible to guarantee the complete absence of mistakes on the Site. The Site might contain typing errors, mistakes and omissions some of which may refer to the price of the Product, to the Product availability and/or to the details of Product(s).
LORIBLU reserves the right to amend errors and mistakes even after the order has been placed; furthermore reserves the right to amend or modify the information on the Site at any time without giving prior notice.

LORIBLU guarantees the authenticity of all Products purchased on the Site. The Products marked LORIBLU are made with the best materials and with a handcraft production. LORIBLU is not responsible in case the colors of the Products displayed on the Site present differences from the original ones, due to a particular configuration of the computer used by the Customer or a malfunctioning of it. It is possible that the LORIBLU style department decides to make changes to models in production or decides not to produce them, in such circumstances, LORIBLU will contact the Customer to get expressed acceptance of the changes and proceed with the shipping or to cancel the order and give a reimbursement. All the intellectual property rights such as trademarks, service trademarks, images, design, music, video, software, codes and format scripts, are exclusive property of LORIBLU. The material contained in the Site is protected by copyright. No page or other content of the Site may be reproduced, even partially, without the prior written approval of LORIBLU.

The present Terms and Conditions are regulated by the Italian law. LORIBLU reserves the right to modify the present Terms and Conditions of sale at any time.

In the event that any disagreement concerning the interpretation and enforcement of the present Terms and Conditions arises between LORIBLU and the Customer, such disputes are transferred to the exclusive jurisdiction of the Courts of Fermo.

For any further information and assistance about the Site and/or online purchases, please contact us at the following email address: boutique@loriblu.com or at the following address
LORIBLU SPA,
Via dell'Economia 3, 63821 Porto Sant'Elpidio (FM) Italy
Ph. +39 0734 996649
Fax. +39 0734 902069